Field Service Engineer

Field Service Engineer job profile

Job title: Field Service Engineer

Location: Erbil , Baghdad , Basra , Thiqar

Job Type: Full-Time

Department:  Maintenance

Related: Maintenance Manager

Direct Leader: Maintenance Team Leader 

job description:

We are looking for a motivated and experienced Service Engineer to join our team! As a Field Service Engineer, you will be Responsible for installing and maintaining all the company’s devices that need to be installed or the broken devices that need to be repaired, in addition to conducting periodic maintenance programs for all devices. 

 duties and responsibilities:

• Ensure that the equipment is working properly and review the new parts.
• Conduct quality checks on all devices.
•  Diagnosing various problems and malfunctions.
•  Follow up on the distribution of devices and equipment with the warehouses to the final beneficiary.
•  Carrying out the work of installing and operating the devices in the designated locations.
•  Training the customer’s employees who specialize in operating these devices on how to operate, maintain, and maintain the device and its cleanliness.
• Providing information to the department official to prepare periodic maintenance and practical training programs and follow up on their implementation (in the case of large project contracts)
•  Working within the help disk system.
• Receiving broken devices for the purpose of repairing them in the workshop and informing the customer that the repair has been completed for the purpose of receipt in accordance with the law.
• Continuous awareness of all developments in the field of specialization and familiarity with all technical specifications and expected problems of devices, with a complete vision of competing devices in the market and their problems.
•  Submit daily reports to the department official on all work and document them.
•  Attending periodic and specialized meetings, according to management instructions, and submitting reports and information that would develop the work.
•  Providing reports on the status of the installed devices, the volume of work on them (number of tests/day), and the percentage of our device if the customer has more than one device, while proposing solutions and contributing with sales to raising the level of work.
•  Ensure development by committing to the training assigned to him, as well as completing the training courses provided by the company.
•  Contributing to the company’s sustainable adaptation and achieving its goals, as well as achieving the maintenance goal assigned to it.
• Ensure that there is a continuous reserve stock of machines and materials in case of breakdowns.

Other Responsibilities: 

1. Positively contribute to the company's culture.

2. Achieve agreed-upon goals.

3. Perform any other duties required within the scope of the job and expertise.

Field Service Engineer requirements and qualifications

• a university degree in one of the following majors (Medical Devices Enginering, Control and Systems Engineering, Electronic Engineering, Mechatronics Engineering).
•  At least one year of experience in the field of maintaining medical and laboratory equipment.
•  Complete knowledge of medical devices and how to deal with them, examine them, diagnose malfunctions, and treat them.

•  Good knowledge of technical programs for devices and maintenance.

• Ability to follow directions and procedures.
• Ability to work independently.
• Ability to work well in a team environment.

Good Luck ...